Your privacy at Lena's Beauty Salon

We may collect your name, phone number, email, delivery address, order or appointment notes, order details, and appointment details.

If you choose to save a card for faster payment, we do not store full card details. We may store a secure Allpay token and limited display details such as the last four digits and card brand.

We use your data to confirm bookings, prepare orders, deliver products, manage your account, show your orders and appointments, provide support, and improve the service.

We use phone and email to send important updates such as order confirmations, payment status, appointment reminders, or a review link after a completed order or service.

We may use basic booking data, such as the service type, appointment date, and phone number, to send a notice about a new offer on the same or a related service. These messages do not change the price of an appointment that was already booked; they explain that the offer is available for new bookings only.

If you request a refund, we use order details, payment details, delivery status, and payment time to verify refund eligibility and record the result.

We store the address or location information you provide only to help deliver your order and follow up on delivery.

We do not share your address with parties that are not needed to complete the order, such as a delivery provider or required service provider.

Payment details are processed inside Allpay's secure systems or a similar payment provider. We do not see or store your full card number or CVC.

Saving a card is optional. When selected, the secure payment provider handles the stored payment token, and we use that token only to enable faster future payments.

When a refund is processed through Allpay, we may send the minimum required transaction data, such as the payment reference, refund amount, and order status, to the payment provider to complete the refund.

We do not sell your data and we do not share it with outside marketing companies.

We may share the minimum needed data with trusted service providers for website operation, payment, delivery, email, WhatsApp, image storage, or legal compliance when required.

We use operational and technical measures to protect your data and reduce unnecessary access.

We keep operational order and booking data for up to two years from the record date so we can provide support, follow up payments, handle refunds, and improve the service.

Support chat content may be retained for a short period after a conversation is closed, usually 30 days unless the setting is changed, to resolve disputes, review service quality, or troubleshoot issues.

After the support retention period, message content is deleted or anonymized while minimal audit metadata, such as opening and closing dates and request type, may be retained where needed.

After the two-year period, we delete, minimize, or anonymize personal data where possible, while keeping financial or legal records that must be retained.

We do not delete external payment-provider records such as Allpay records from our side, and we do not store full card numbers or CVC in the site database.

You can request correction or deletion of your data when operationally and legally possible.

You can ask us to stop marketing messages. Necessary service messages, such as order confirmations or appointment reminders, may continue while you have an active order or booking.

For privacy requests or questions about your data, contact us through the email or WhatsApp listed on the website.