Terms for Lena's Beauty Salon

These terms apply when you browse the website, place orders, book appointments, sign in with your phone number, or subscribe to messages and offers.

We may update these terms when needed to improve the service or meet operational or legal requirements. Continued use means you accept the latest version.

When booking an appointment, please enter accurate name, phone, and contact details so we can confirm and manage your appointment.

We may send reminders or updates about your appointment by WhatsApp, email, or similar operational channels. These messages help reduce missed appointments and scheduling conflicts.

Available times are calculated from working hours and existing bookings. If a time becomes unavailable before confirmation, you may be asked to choose another time.

The service price shown when your booking is confirmed is the price that applies to that appointment. If management adds a discount to the same service after you booked, that discount does not apply retroactively to the already-booked appointment. It applies only to new bookings made after the offer becomes active and during its valid period.

If you want to cancel an appointment, you must call Lena using the phone number listed on the website at least one day before the appointment time.

You can sign in with the same phone number used for bookings or orders to view your appointments and orders in one place without a password.

You are responsible for using a valid phone number that you can access, because login and verification codes are sent to that number.

Product availability, prices, and offers may change according to stock and admin decisions. We aim to keep information accurate and up to date.

We store order details such as name, phone, address, and delivery notes so we can prepare and deliver your order correctly.

If you want to cancel an order, you must call Lena using the phone number listed on the website at least one day before delivery or order preparation.

Payments are processed through Allpay or a similar secure payment provider. We do not store your full card number, we do not store CVC, and we do not share card details.

If you choose to save a card for faster future payments, Allpay stores a secure token and limited display details such as the last four digits and card brand. This enables faster payment without storing card details on our site.

After a successful payment, you may request a partial refund for an order only within the first 24 hours from the payment time, provided the order has not been delivered or sent out for delivery.

Refunds processed through the website return 60% of the paid product price only. Payment fees, delivery fees, and any non-refundable operational costs are not included where applicable.

After 24 hours from payment, the automatic refund option is no longer available and cannot be completed through the website.

If the order has been delivered or is already in the delivery stage, an automatic refund is not available. You must contact management or Lena directly using the phone number listed on the website, and the case will be reviewed manually according to the order status.

We reserve the right to refuse refund requests that violate these terms, appear unusually repeated, or are connected to misuse.

We may send necessary operational messages such as order confirmations, payment updates, appointment reminders, or review links after a completed order or service.

Marketing messages and offers are sent to subscribers or according to your consent, and you can ask us to stop them at any time.

You may not use the site to submit false information, disrupt the service, abuse verification codes, or create fake bookings.

We may restrict access or cancel bookings and orders that appear to involve misuse or fraud.

For questions about these terms, bookings, orders, refunds, or requests to update your details, you can contact us directly through the official channels below.